After we have processed and shipped your order, you will receive your invoice and a shipping confirmation with the track & trace code (s) via an e-mail. A packing slip with the return instructions is included in your shipment. If it is busy on the digital highway, it may take some time for the confirmation e-mail to arrive. Please be patient. Also, check your Spam box. Sometimes, it happens that the confirmation e-mail ends up there. Besides, check the e-mail address that you have provided us. If the e-mail address has been provided with an error, our confirmation won’t arrive.